TweetIt was about this time last month that I was heading to Spain with my family. It wasn’t your everyday family vacation, though—-I had been invited to speak at the VI Foro Pfizer Animales De Compania 2011 in Valencia, Spain. My topic? Social media for veterinary professionals. When I published my book earlier this year, [...]
TweetOne of my newest “promoted-from-within” managers just experienced the dreaded sound of silence. You know the one…..it’s where you walk into a busy room at the clinic (like the treatment area) and the room falls to a hush. Everyone stops what they were talking about because “someone in charge” just walked through the door. This [...]
TweetOn the road again….it seems like I just got home from a whirlwind trip to Sacramento and Reno in less than 48 hours, just last week. Oh yes, that was just last week! Here I am on the road again, and I find myself in Washington, DC attending BlogPaws 2011. This is my third BlogPaws [...]
TweetColeen Ellis opened the first standalone pet funeral home in the United States, Pet Angel Memorial Center, here in Indianapolis. I met Coleen several years ago when she visited Broad Ripple Animal Clinic to discuss her new business. Right away, I felt that Coleen was doing something very special, and that she herself was unique. [...]
TweetOpening your practice up to the idea of social media is like opening up a can of worms. You’ve started your practice’s Facebook page, you’re using Twitter and things seem to be running smoothly. The next thing you know, you’re opening a “friend request” from a client….now what?
TweetLet’s take a peek at Typical Animal Clinic to see the day-to-day operations from an owner/manager/leader perspective! Dr. Control spends his days doing what he loves….caring for pets. But, he’s got a lot on his mind because he also happens to be the practice owner. To help him run the practice, he has a Practice [...]
TweetThis spring, I took the plunge and bought my ten-year-old papillon, Kobe a Thundershirt. It wasn’t exactly an impulse purchase, as I’d researched it before, just never taken any steps towards purchasing one of these “anxiety-wrap” shirts. His thunderstorm phobia has gotten progressively worse each spring, and I had been dreading this year’s onslaught of [...]
TweetIf you could work really, really hard at something you absolutely LOVE for 20 or 25 years, then could put people in place to keep things growing and prospering without you there, would you do it? I think it’s something we all work towards, but very few people achieve early enough in their lives to [...]
TweetAs managers and team leaders, we’ve all been faced with “no call/no show” situations with our team. So, how do you respond when this happens? Are you kept in the loop, or do you hear about it hours or days after the fact? A year ago, a close friend and colleague shared a very scary [...]
TweetToday is Administrative Professionals’ Day! Yes….I know, I know….another Hallmark holiday, right? Not so fast! In today’s world, it is all too easy to forget to show your appreciation to those that mean so much to you, on a regular basis. I appreciate these little “holidays” as a simple reminder to honor those around me [...]
